Senior Product Support Engineer

Location:

Benha, Qalyubia, EG

Category: Engineering

Posting End Date:04/30/2024

Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 25 product categories and more than 4,000 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, that consists of more than 3,000 sales partners and 30 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.

Job Purpose

Responsible for Implementing technical support operations for new and current products to meet the product's general design requirements in the framework of keeping the applied standards as well as the processes of analysing and evaluating the performance of (product parts - the product).

Job Responsibilities

Prepare products’ technical support documents (product final credentials - product final specifications - engineering drawings - technical reports - time tables ... etc) of 1DR meeting received from the entity responsible for product designing to ensure or verify that all requirements are met according to required specifications
Examine and support the preparation of technical and engineering specifications for products as well as their components and components and raw materials to ensure the achievement of value engineering goals and control product's assembly and testing processes
Develop and update product's detailed and compiled engineering drawings to meet the client's requirementsaccording to specified specifications, and make sure that the product / part design is compatible with required specifications to make sure whether the design is compatible with its estimated cost and whether it met the required and defined specifications
Participate in examining the design (prototype - engineering drawings - technical reports - timetables - etc ...) received from the entity responsible for product designing to ensure that all requirements are met according to specifications and ensure that value engineering requirements are met
Implement engineering changesbeing made to products, parts, components, manufacturing-method, engineering drawings, technical reports and other documents.. necessary for the process of applying and implementing approved final ideas as well as controlling product's final specifications and supporting both value engineering and technological development
Develop and update the product tree to meet the requirements of specifications required for the product through both the assembly and manufacturing processes;- Analyse and compare the components and raw materials - related inputs in terms of (cost - suppliers -... ) to make a decision regarding the use or dealing to meet the requirements of product development
initiate, follow up and analyse the (Pilot Run) stage and verify the product's compliance to the required specifications to meetthe set and agreed technical specifications; - Follow up the implementation of the 1st lot stage (1st lot of mass production) and conduct the corrective actions as well as engineering modifications and changes required for the product, in case they are the entity responsible for or participating in design to meet the approved specifications

Job Qualifications

Bachelor's degree in Mechanical Engineering.
4-6 years of experience in a relevant field.
At least 3 Years Experience in Manufacturing or Quality field. (R&D preferred).
Good user of (CAD_ 3D &2D).
Good knowledge in CATIA is Preferred.
Good Command in spoken and written English.
Have Good Knowledge about Manufacturing Process .
Very good knowledge in Microsoft Programs & Data analysis is a Must.
Good Knowledge of Mold &Press Die.
have a knowledge in Project Management Process.
Strong Prioritizing and Project Management skills.
Excellent written and verbal communication skills.
Experience in working with cross-functional/cross-departmental and virtual teams.
Self-starter with strong organization and resolution management skills.
Strong understanding of technical concepts.

EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.